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Over 2.5 million administrative cases resolved in 2019

Published on: Jun 11, 2020 • 10:57 PM Author: PR Service
At today's session, the Cabinet adopted the Report on the procedure in administrative matters for 2019, which was prepared by the Ministry of Public Administration.

"Authorities at the central and local level in the past year resolved over 2 and a half million (2,610,695.00) administrative cases at the central and local level," Director General of the Directorate for Public Administration Danijela Nedeljković-Vukčević said at a press conference during the presentation of the report.

She said that, when it comes to administrative cases, these are procedures in which the authorities, either at the request of a party or ex officio, made decisions on the rights, obligations and legal interests of citizens and legal entities.

She emphasised that, in addition to quantitative indicators, the Report analyzes the efficiency, legality and quality of work of first instance bodies (which decide, above all, on citizens' requests), as well as second instance bodies whose competence is to decide on appeals against decisions made by first instance bodies.

"The data encourages us, having in mind that the percentage of resolved cases last year with the bodies at the central level was 96.82%, while at the local level that percentage is 89.98%. Analyzing the timeliness of resolving administrative cases, i.e. whether the bodies decide within the legally prescribed deadline, we found that the percentage of cases resolved within the deadline at the central level is 97%, while at the local level that percentage is as high as 99%," said the Director General.

According to her, from the aspect of the efficiency of the procedure and the reduction of costs, it is a very important fact that comparing to the previous period, the number of so-called meritorious decisions (these are decisions by which the second instance body resolves the administrative matter itself, eg upon the citizen's appeal recognises the right to a pension and its amount, and not to annul the decision and order the first instance body to decide on the request again), and such action enables faster and more efficient exercise of citizens' rights.

The quality of the work of second instance bodies is also indicated by the fact that the percentage of complaints resolved within the legal deadline at the central level is 77%, while with local authorities that percentage is 80.42%.

Speaking about the challenges, she stated that the administration still faces certain challenges and adaptation to the modern social environment, and that the focus in the coming period must be on electronic communication between authorities and parties, as well as data exchange between authorities to create an environment for simpler, faster and even more efficient communication between citizens and the administration.


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